Privacy Policy

1. Introduction

At The Mold Dogs Organization ("MoldDogs.org," "we," "us," or "our"), we respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, maintain, and protect information when you visit our website, request our services, communicate with our team, or otherwise interact with MoldDogs.org.

This Privacy Policy applies to information collected through https://molddogs.org/, our customer communications, website forms, chat and messaging services, telephone communications, email communications, and related services.

2. Information We Collect

A. Information You Provide

We may collect personal information voluntarily provided by visitors and customers during communications or service requests. This information may include:

• Name
• Email address
• Phone number
• Property address
• Information about a property
• Information about suspected mold or moisture concerns
• Service requests
• Appointment information
• Messages and communications
• Information submitted through website forms
• Information provided through chat
• Information provided by email
• Information provided by telephone
• Information provided by text message

Users are not required to provide personal information unless it is reasonably necessary to respond to their request or provide requested mold inspection services.

B. Automatically Collected Information

When you interact with our website, limited technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location
• Date and time of visits
• Website interaction information

This information is used for system administration, security maintenance, web performance analysis, troubleshooting, and improving overall user experience.

C. Cookies and Similar Technologies

Our website may use cookies and similar session technologies for basic website functionality, security, performance evaluation, analytics, and user experience enhancement.

3. How We Use Information

The Mold Dogs Organization may use the information collected to:

• Respond to customer inquiries and service requests
• Schedule canine mold inspections
• Manage appointments and client records
• Provide professional mold detection and inspection services
• Communicate with customers regarding ongoing or prospective services
• Provide ongoing customer support
• Send requested service-related information
• Send appointment reminders, arrival notifications, and status updates
• Respond to technical or general questions
• Improve website features and customer experience
• Maintain internal business and accounting records
• Protect website security and prevent fraud or misuse
• Comply with applicable legal, tax, and regulatory requirements
• Send marketing communications where appropriate consent has been obtained

4. Text Messaging and SMS Communications

If you voluntarily provide your mobile phone number and provide appropriate consent, The Mold Dogs Organization may use text messaging to communicate with you regarding requested services, appointments, customer support, inspection-related updates, and other communications for which you have provided consent.

Where applicable, marketing or promotional text messages will only be sent when appropriate consent has been obtained.

Message and data rates may apply. Message frequency may vary depending on your interactions and requested services.

You may opt out of SMS communications at any time by replying STOP to a message from us. For assistance, reply HELP or contact us using the contact information provided below.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

5. Mobile Information and SMS Consent

We adhere to strict mobile privacy standards regarding text messaging originator opt-in data and consent.

6. How We Share Information

We do not sell, rent, lease, or trade your personal information. We may share information with trusted third-party service providers that assist us in operating our business and providing requested services, such as:

• Website hosting and technical maintenance
• Customer communication platforms
• Scheduling and calendar tools
• Customer support services
• Security and data protection services
• Analytics providers

These service providers are authorized to process information only as reasonably necessary to deliver support services to The Mold Dogs Organization.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining customer records, addressing legal obligations, resolving disputes, and enforcing our agreements.

8. Data Security

The Mold Dogs Organization maintains reasonable administrative, technical, and organizational security measures to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

MoldDogs.org may contain links to third-party websites or services. The Mold Dogs Organization is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and inspection services are directed to adults and property owners. The Mold Dogs Organization does not knowingly collect personal information from children under the age of 13.

11. Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to request access to your information, request corrections, request deletion where applicable, or inquire about our processing practices. You can exercise applicable rights by contacting us using the information below.

12. Marketing Communications

You may unsubscribe from marketing email communications at any time by utilizing the unsubscribe link provided at the bottom of our emails. For SMS communications, reply STOP to unsubscribe, or reply HELP for assistance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or inquiries regarding this Privacy Policy or our privacy practices, please contact us: